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Customer Service Representative Floor Manager

English Language,Hindi,Malayalam

2 to 4 Years

Jayanagar, Bengaluru, Karnataka 560041, India

December 24 2022

Company : Samastha

Employment Type : Full time

Company Details : jazp.com is the leading online shopping site in UAE. We offer a wide range of international products all over the world. Our site is very customer-friendly and the services are timely and satisfying. Shopping at jazp.com is fun and convenient. We deal with high-quality products that meet our high expectations, combined with outstanding service to ensure customer satisfaction. All celebrations and special occasions are the best time for unique offers and discounts. Customers can select from a wide range of services and deals available on the site. Go ahead and take your wonderful opportunity to save money and get the things you've always loved.

Job Description

-Candidate must have Inbound or Outbound customer service, voice process background knowledge in BPO and work as a Team Leader
-Should have Hands-on experience in Team management.
-Establish and maintain communication with team members; understand needs, resolve issues, and meet expectations.
-Follow up with customers to ensure their technical issues are resolved
-Gather customer feedback and share with our Product, Sales and Marketing teams.
-Assist in training junior Customer Support Representatives.

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